Urgent need, crisis, abuse concern, or service breakdown
Report suspected harm and correct the service
Use West Virginia's age-, allegation-, and setting-specific protective route and separately correct IDDW service delivery.
Official sources checked 2026-07-29
Start here
Report abuse or neglect in West VirginiaBefore you start
- Immediate safety facts, age, location and setting, adult at risk, alleged harm, people involved, dates, witnesses, evidence, communication needs, plan and staffing facts, and callback information.
Who to contact
Use the Acentra Health, IDDW, Medicaid, Case Manager, provider or Personal Options fiscal-employer agent, complete-notice appeal route, crisis service, or setting-specific protective-report route that owns this step.
Open the West Virginia IDDW application and Acentra instructions
Step by step
- Call 911 if harm is occurring now.
- Use West Virginia's 24-hour centralized abuse-or-neglect intake route and any separate facility or law-enforcement route that applies.
- Notify the Case Manager and applicable provider or incident owner when safe, and request a separate service correction.
Expected next
Protective response, report confirmation, safety action, investigation, incident review, service correction, or reassessment.
Save this proof
Report confirmation, evidence log, contacts, safety plan, incident records, and corrective plan.
If this stalls or the answer is no
Escalate immediate risk to 911; follow up separately with the protective owner, Case Manager, and Acentra Health.
Beyond Childhood planning aid
Report suspected harm and correct the service checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and program
- Date started
- Documents supplied
- Written result
- Open dependency
- Next event and date
- Escalation contact
Derived from Review West Virginia Personal Options, Report abuse or neglect in West Virginia, Use West Virginia IDDW grievance and incident forms
Official resources
Limits
Adult Protective Services, facility reporting, law enforcement, IDDW incident review, formal fair hearing, service grievance, and service correction are separate.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.