A decision is adverse or authority is uncertain
Choose the correct non-Medicaid, grievance, or rights route
Separate non-Medicaid service disputes, grievances, and alleged Mental Health Code rights violations.
Official sources checked 2026-07-29
Start here
Michigan Office of Recipient Rights reportingBefore you start
- Complete notices and communications, the issue, requested result, current services, dates, witnesses, supporting records, representative authority, and county.
Who to contact
Use the official destination above, the CMHSP serving the county, its Customer Services unit, the assigned supports coordinator, or the exact contact on the controlling notice.
Step by step
- Identify whether the issue is an adverse service action, dissatisfaction other than an adverse benefit determination, or an alleged protected-right violation.
- Use the route identified by Customer Services and the controlling notice; use the county rights-office map for a recipient-rights complaint.
- Preserve each submission and response separately.
Expected next
A local dispute, grievance, or rights-complaint acknowledgment; investigation or review event; corrected action; or written decision.
Save this proof
Notices, complaint or request, delivery proof, records, correspondence, findings, and decision.
If this stalls or the answer is no
Call the local Customer Services or Recipient Rights office; MDHHS ORR’s public number is 800-854-9090.
Beyond Childhood planning aid
Choose the correct non-Medicaid, grievance, or rights route checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and date started
- Documents supplied
- Confirmation or notice
- Current status
- Next event and date
- Escalation contact
Derived from Appeal and Grievance Resolution Processes, Michigan Office of Recipient Rights reporting, Local Recipient Rights officers by county
Official resources
Limits
A recipient-rights complaint is not a substitute for a service appeal, and a grievance is not an appeal of an adverse benefit determination.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.