A service decision is adverse or broader planning is needed
Raise an Indiana service or rights concern
Document the concern and use the provider, BDS complaint, or waiver-ombudsman route that owns it.
Official sources checked 2026-07-29
Start here
Contact the Indiana statewide waiver ombudsmanBefore you start
- Person-centered plan, service records, dates, people involved, rights or safety concern, prior efforts, requested correction, current risk, representative information, and desired communication method.
Who to contact
Use the local BDS office, BDS Help, Division of Family Resources, case-management organization, provider, waiver ombudsman, notice-specific appeal route, crisis service, or APS route that owns this step.
Step by step
- Write a factual timeline and the requested correction.
- Raise the issue with the provider and case manager when safe, then use the BDS complaint or waiver-ombudsman route as applicable.
- Preserve acknowledgments, investigation contacts, corrective actions, and unresolved appeal or safety needs.
Expected next
Acknowledgment, contact, investigation, corrective plan, ombudsman assistance, referral, or written result.
Save this proof
Timeline, records, complaint, proof, contacts, findings, corrective plan, and result.
If this stalls or the answer is no
Escalate to BDS Help or the waiver ombudsman; use notice-specific appeal, APS, or 911 when that is the actual route.
Beyond Childhood planning aid
Raise an Indiana service or rights concern checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and program
- Date started
- Documents supplied
- Written result or confirmation
- Current open dependency
- Next event and date
- Escalation contact
Derived from Open current Indiana BDS policies, Use Indiana BDS quality and provider help, Contact the Indiana statewide waiver ombudsman
Official resources
Limits
A complaint or ombudsman contact does not replace a formal appeal, incident report, Adult Protective Services report, or emergency response. The ombudsman cannot provide legal advice.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.