Illinois public guide · Official sources checked July 26, 2026Sources · Report a correction
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A parent-first guide to Illinois adult services

Turn Illinois’s DD system into the next action you can complete.

Choose the situation that fits. Every action shows where to start, what to prepare, what happens next, what proof to save, and who to contact when progress stops.

No accountNo answers transmitted or savedOfficial sources firstNot an eligibility decision
Immediate danger? Call 911. For behavioral-health crisis, call or text 988. After immediate safety is addressed, contact the person’s ISC to ask whether the DDD crisis process applies.

Human help at any point

Illinois starts DDD access through Independent Service Coordination

Use the official ISC map to find the agency serving the person’s area. The current PUNS guide also publishes 1-888-DD-PLANS for help reaching the correct route.

Find the local ISC agency

Build a Illinois action plan

Which situation is closest?

This is used only to label the plan on your device. Use the official ISC map to confirm the agency serving the person’s area. Nothing is sent or saved.

Browse without the form

All six Illinois starting situations

JNY-IL-01

Approaching school exit; adult services not started

Illinois uses an Independent Service Coordination agency to connect a person to DDD eligibility and PUNS; Medicaid and DRS are separate.

JNY-IL-02

DDD or PUNS status exists; Medicaid or funding status is unresolved

PUNS, DDD eligibility, Medicaid eligibility, waiver eligibility, selection, and service authorization are distinct statuses.

JNY-IL-03

Selected or entering waiver planning

Selection begins a sequence of eligibility confirmation, planning, provider choice, and authorization; it is not a completed service.

JNY-IL-04

Enrolled; choosing services, providers, or self-direction

Illinois offers different service models and publishes provider and rate information, but listings and rates do not establish an opening, quality, fit, or an individual budget.

JNY-IL-05

Eligibility, funding, or service decision is uncertain or denied

DDD waiver appeals, Medicaid appeals, and parallel employment or decision-support routes have different owners and procedures.

JNY-IL-06

Urgent need, crisis, abuse concern, or service breakdown

Emergency response, DDD crisis review, abuse reporting, service correction, and reassessment have different purposes.

Provider evidence

Listing is not availability

These examples demonstrate the evidence standard. They are not recommendations. Directly verify service, geography, license when applicable, current capacity, safeguards, staffing, quality, and individual fit.

Official listing example

CILA provider-list candidate

Listed service: Community Integrated Living Arrangement listing

Area: Verify service, geography, inquiry status, actual opening, safeguards, staffing, quality, and fit directly

Official listingCheckedAccepting inquiriesUnknownActual openingUnknownQuality / fitNot evaluated

Open the official source

Official listing example

Home-Based Services provider-list candidate

Listed service: Home-Based Services or self-direction listing

Area: Verify exact service, geography, inquiry status, actual opening, safeguards, staffing, quality, and fit directly

Official listingCheckedAccepting inquiriesUnknownActual openingUnknownQuality / fitNot evaluated

Open the official source

Official listing example

Additional ISC-identified candidate

Listed service: Must also appear in the relevant official source or be independently verified

Area: Do not treat a referral as an endorsement or capacity confirmation

Official listingCheckedAccepting inquiriesUnknownActual openingUnknownQuality / fitNot evaluated

Open the official source

Transparency

Illinois official-source register

SourceOwnerStatusCheckedReview
DDD Services and Independent Service Coordination Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Understanding PUNS Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
PUNS Frequently Asked Questions Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
PUNS Category and Annual Update Clarification Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Independent Service Coordination Agency Map Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Adult Developmental Disabilities Waiver Illinois Department of Healthcare and Family Servicescurrent2026-07-26monthly
Approved Adult DD Waiver Effective January 1, 2026 Illinois Department of Healthcare and Family Servicescurrent2026-07-26monthly
Apply for Illinois Medicaid Illinois Department of Healthcare and Family Servicescurrent2026-07-26monthly
Manage My Illinois Medicaid Illinois Department of Healthcare and Family Servicescurrent2026-07-26monthly
ISC Manual Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Illinois Personal Plan Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Home-Based Services and Self-Direction Assistance Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
CILA Provider List Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Home-Based Services and Self-Direction Provider List Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
DDD Rates Effective January 1, 2026 Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Post-Selection Actions for Individuals and Families Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Appeal of Medicaid Waiver Service Decisions Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Apply Online for Rehabilitation Services Illinois Department of Human Services, Division of Rehabilitation Servicescurrent2026-07-26monthly
Supported Decision-Making Illinois Guardianship and Advocacy Commissioncurrent2026-07-26quarterly
DDD Crisis Process Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
DDD Crisis Criteria Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Support Services Teams Illinois Department of Human Services, Division of Developmental Disabilitiescurrent2026-07-26monthly
Report Abuse or Neglect to DHS OIG Illinois Department of Human Services, Office of Inspector Generalcurrent2026-07-26monthly
Report Abuse to Adult Protective Services Illinois Department on Agingcurrent2026-07-26monthly