Urgent need, crisis, mistreatment concern, or service breakdown
Report mistreatment and separately correct failed service
Report suspected mistreatment or self-neglect to the county Adult Protective Services intake while separately addressing provider or program failure.
Official sources checked 2026-08-27
Start here
Colorado Adult Protective ServicesBefore you start
- Adult's location, immediate safety, observable facts, dates, injuries or risks, alleged responsible person if known, witnesses, current services, and failed safeguards.
Who to contact
For a protective report, use the county APS intake. For a separate CMA grievance or escalation, the current HCPF notice lists HCPF_MemberComplaints@state.co.us while its form is unavailable. Keep protective reporting and the grievance or notice-specific appeal separate.
Step by step
- For immediate danger call 911.
- Use the official county APS intake for suspected mistreatment or self-neglect; mandatory reporters must also follow Colorado's law-enforcement requirement when it applies.
- Separately notify the case manager and provider and use the applicable grievance or appeal route.
Expected next
An APS or law-enforcement response when applicable plus a separate service complaint, corrective action, or documented next event.
Save this proof
Report details and case number if supplied, incident records, service complaint, delivery proof, responses, and corrections.
If this stalls or the answer is no
Follow APS, law-enforcement, CMA, HCPF, provider, and appeal routes separately; one does not replace another.
Beyond Childhood planning aid
Report mistreatment and separately correct failed service checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and program
- Date started
- Documents supplied
- Written result or confirmation
- Current open dependency
- Next event and date
- Escalation contact
Derived from HCPF grievance instructions and temporary email route, Colorado Adult Protective Services
Official resources
Limits
APS information is confidential and the reporting party may not receive follow-up. Protective reporting, provider correction, grievance, and appeal are separate processes.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.