A decision is adverse or authority is uncertain
Use the correct CMA complaint or decision-review route
Separate a confidential Case Management Agency grievance from an appeal of an eligibility, benefit, or service decision.
Official sources checked 2026-07-29
Start here
Health First Colorado and CHP Plus grievance formBefore you start
- Issue summary, dates, people contacted, requested correction, supporting records, controlling notice if any, current risk, and prior resolution attempts.
Who to contact
Use the official destination above, the Case Management Agency for the person's county, the Health First Colorado Member Contact Center, or the exact contact on the controlling notice. Ask which agency owns the step.
Step by step
- Decide whether the problem is CMA conduct or process, an appealable decision, or both.
- Use the confidential grievance form for CMA complaints and the controlling notice for an appeal.
- Preserve each submission and track the routes separately.
Expected next
A grievance acknowledgment, agency response, appeal event, corrective action, or written decision.
Save this proof
Issue log, grievance, appeal if applicable, delivery proof, contacts, responses, and decisions.
If this stalls or the answer is no
Ask HCPF or the notice-listed contact to identify which route owns each issue.
Beyond Childhood planning aid
Use the correct CMA complaint or decision-review route checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and program
- Date started
- Documents supplied
- Written result or confirmation
- Current open dependency
- Next event and date
- Escalation contact
Derived from Find the Case Management Agency and Community Center Board for your county, Health First Colorado appeals, Health First Colorado and CHP Plus grievance form
Official resources
Limits
A grievance does not replace an appeal, stop a deadline, or guarantee a service correction; an appeal does not automatically resolve service-quality concerns.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.