A service decision is adverse or broader planning is needed
Raise a grievance or ask the Ombudsman
Use a grievance for dissatisfaction that is not an adverse-benefit decision and ask the independent Ombudsman for navigation help.
Official sources checked 2026-07-29
Start here
Contact the independent KanCare OmbudsmanBefore you start
- Dated facts, people and programs involved, customer-service or access concern, prior correction attempts, desired resolution, supporting records, communication needs, and any separate adverse notice or safety issue.
Who to contact
Use the official CDDO, KDADS program manager, KanCare Clearinghouse, MCO care coordinator, provider, FMS, Ombudsman, crisis, or protective-report route that owns this step.
Step by step
- Identify whether the concern is an eligibility-process, managed-care, or fee-for-service grievance.
- Submit the grievance through the applicable official route and preserve proof.
- Contact the KanCare Ombudsman if the applicant or member needs help understanding letters, applications, coverage, services, access, rights, grievance, appeal, or hearing options.
Expected next
Acknowledgment, grievance resolution, Ombudsman contact, correction, referral, or identification of a separate appeal or protective route.
Save this proof
Concern summary, grievance proof, contacts, responses, Ombudsman record, owner, and correction.
If this stalls or the answer is no
Ask the receiving entity and Ombudsman to identify the responsible owner and whether a separate notice-specific appeal is required.
Beyond Childhood planning aid
Raise a grievance or ask the Ombudsman checklist
A Beyond Childhood planning aid derived from the cited official sources.
- Owner and program
- Date started
- Documents supplied
- Written result or confirmation
- Current open dependency
- Next event and date
- Escalation contact
Derived from Use the KanCare appeals and fair-hearing hub, Contact the independent KanCare Ombudsman
Official resources
Limits
A grievance does not replace an appeal of an adverse benefit decision, an eligibility hearing, a protective report, law-enforcement report, or emergency response.
Beyond Childhood’s checklists and prompts are planning aids derived from official sources. They are not official forms, legal advice, eligibility decisions, or guarantees of funding, capacity, quality, or service.